How Morgan & Morgan turned unusable photographs into machine-processable documents
Goal
For their B2C client portal, Morgan & Morgan sought a reliable document scanner functionality that delivered perfect quality for automatic processing.
Challenge
The law firm receives tens of thousands of legal documents through their client portal every month. Initially, the portal used a basic camera solution, resulting in poor-quality images that neither their OCR system nor their attorneys could process effectively. Staff had to manually classify and verify documents, slowing down case work.
Solution
Thanks to auto-cropping, user guidance, and other QA features, the Scanbot Document Scanner SDK ensures that Morgan & Morgan’s clients generate high-quality document scans suitable for digital storage and automatic processing. Since scanning happens locally on the mobile device, the SDK can process critical legal documents while ensuring data privacy. On both web and mobile platforms, it has processed over 116,000 documents in the first five months after implementation without any scanning-related support complaints.
Key Results
Increased automatic processing rate
Higher-quality scans enabled reliable classification and automatic processing – eliminating manual interventions.
High user satisfaction
Clients consistently deliver high-quality scans without requiring any scanning-related support.
One solution for all platforms
Broad compatibility for seamless document scanning on both web and mobile platforms.
Morgan & Morgan’s client portal is the primary interface through which clients submit critical legal documents, including driver’s licenses, police reports, insurance information, and medical documentation. However, the original implementation presented Morgan & Morgan with serious challenges.
Given the multitude of document uploads each case can require, reliable document scanning is a crucial prerequisite for seamless processing. In Morgan & Morgan’s original solution, clients took a simple photo of a document, which then was classified and underwent further OCR processing. However, image quality was frequently so low that documents were illegible both to the client portal’s automatic classifying model and to attorneys, and Morgan & Morgan employees had to help out. With thousands of cases and multiple documents per case, this presented an unsupportable bottleneck.
This is where the Scanbot Document Scanner SDK came into play. Thanks to advanced features like intuitive user guidance, deskewing, and automatic cropping, users now take high-quality scans suitable for automatic processing. Since the firm implemented the Scanbot SDK in August 2024, 30,000+ clients have scanned more than 116,000 documents – without a single support ticket concerning the scanning functionality.
We were getting a lot of poor-quality document photos that our backend couldn’t process, and our attorneys couldn’t read. The Scanbot SDK solved this completely. In the five months since implementation, we’ve processed over 116,000 documents without a single complaint.
How Morgan & Morgan streamlined document scanning with the Scanbot SDK
Let’s imagine this scenario: A driver gets into a car accident on the job. They can’t work during recovery time and file a worker’s compensation claim with their insurance – a claim that is denied. To build the case, Morgan & Morgan needs a variety of documents: the client’s driver’s license, employer’s insurance information, police report, and ongoing medical documentation. Here is what the workflow looked like without the Scanbot SDK, and how it does now:
The process before the Scanbot SDK
The client must upload legal documents, such as their driver’s license, insurance information, and a police report.
Using the client portal, the client takes photos of the documents with their device camera.
The document images are uploaded. However, the quality is often so poor that Morgan & Morgan’s image classification system can’t process them.
A Morgan & Morgan employee has to view the document photos and classify them manually.
Attorneys receive the photos and spend considerable time deciphering their content.
All this delays compensation claims processing.
The process with the Scanbot SDK
The client captures high-quality scans using the Scanbot SDK’s specialized camera interface.
The SDK optimizes document quality with automatic cropping and deskewing.
Morgan & Morgan’s backend can classify the documents and recognize the text using OCR.
Attorneys receive legible documents and can immediately proceed to work on the case.
Integrating the Scanbot Document Scanner SDK
The Morgan & Morgan client portal team evaluated the Scanbot SDK against several other solutions. The SDK stood out with its superior performance in delivering high-quality scans. Ultimately, it guaranteed better readability than other solutions, and was also significantly faster to implement and less costly than building a solution in-house.
In conclusion, integrating the Scanbot SDK provided the following benefits:
Increased automated processing rate
High-quality document scans fit for automatic classification
Eliminated time spent on manually correcting document scans
