HUK-COBURG fixed document scanning on Android and iOS with the Scanbot SDK
Goal
The HUK-COBURG health insurance needed a scanning solution that would solve issues with scanning documents in its health insurance app for Android and iOS.
Challenge
The new solution would have to improve the result quality on Android and iOS devices and run equally well on both platforms.
Solution
The Scanbot SDK was the perfect solution for HUK-COBURG health insurance, as it enables high-end document scanning in its health insurance app on both Android and iOS natively.
Key Results
Increased automatic processing rate
Users capture high-quality scans suitable for fully automatic processing.
State-of-the-art code
The SDK conforms to industry best practices, easing integration.
GDPR-compliant
The Scanbot SDK guarantees data privacy by operating 100% offline.
How HUK-COBURG fixed document scanning on Android with the Scanbot SDK
With the mobile app of the HUK-COBURG health insurance, insureds can use their phones to scan and submit claim documents. However, the HUK-COBURG health insurance’s previous scanning solution often failed to deliver satisfying results on Android and iOS. In particular, its image detection capabilities were lacking and the automatic cropping feature did not work as expected. Code quality issues also hampered maintenance.
Therefore, the HUK-COBURG health insurance sought an alternative that would fix these problems on both Android and iOS. This would ensure feature parity between the two platforms.
The team decided to go with the Scanbot Document Scanner SDK for three key reasons:
- It ticked every box on the HUK-COBURG health insurance’s requirement specification.
- Its technology is state-of-the-art.
- It is fully compliant with European data privacy regulations.
Integration proved straightforward and only took two weeks. In this, the HUK-COBURG health insurance’s engineering team benefitted from a dedicated contact person and direct communication with Scanbot SDK’s developers via Microsoft Teams. The SDK’s high-quality code and documentation streamlined the integration and will significantly simplify future updates to the app.
The SDK’s high-performance document detection algorithm and straightforward cropping features significantly increased submission quality. This enables the HUK-COBURG health insurance’s backend to process more scans fully automatically, reducing costs. Additionally, Scanbot SDK’s intuitive user interface has improved the app’s general user experience.
Integrating the Scanbot SDK eliminated every issue we had with our previous scanning solution on Android and iOS. Integration went smoothly, thanks in no small part to the direct communication with the SDK’s development team. And most importantly, the quality of the scans submitted by our insureds has increased significantly.
The process before the Scanbot SDK
Insured persons of the HUK-COBURG health insurance scan a claim document with the health insurance app.
Achieving a quality fit for automated processing can prove difficult on Android and iOS.
The submitted scans often have to be checked by back-office staff, increasing the processing time and cost.
After manual confirmation of the scan data, the claim process can continue.
The process with the Scanbot SDK
Insured persons of the HUK-COBURG health insurance open the scanning interface in the health insurance app and are carefully guided to achieve optimal scan results.
The high-quality scan is transmitted to the HUK-COBURG health insurance’s backend and processed automatically.
The claim process is completed without delay.
In conclusion, integrating the Scanbot SDK provided the following benefits:
Improved performance on Android and iOS
High-quality document scans
Increased automatic processing rate
In the future, the “My Health” app team plans to implement more features of the Scanbot Document Scanner SDK in its mobile apps. For example, the Document Quality Analyzer automatically asks users to retake scans if the image quality fails to meet a certain threshold. This has the potential to increase the insurer’s automatic processing rate even further.
