Process of opening a bank account shortened from 72 hours to 3 minutes
Laboremus – FinTech
Laboremus – Financial technology solutions for international clients.
Industry
Other Industries
Company size
50+ employees
Availability
Android
Development platform
Native
Use case
Mobile B2B service app handling the opening of bank accounts in Uganda
Product
Goal
Laboremus wants to enable Ugandan banks to handle account openings in a faster and more efficient way. The basis for this is the digital transmission of all relevant documents to the head office via mobile app.
Challenge
To ensure smooth processing of the documents, high-quality scans are mandatory. A suitable SDK must therefore have functions that ensure easy generation of flawless scans.
Solution
The Scanbot SDK, with its cutting-edge Document Scanner SDK, provides all the functionality needed for high-quality scanning results and smooth back-end processing with Optical Character Recognition.
Key Results
Reliable digital archive
Higher customer satisfaction
Short processing times
We chose to incorporate the scanning functionality of Scanbot in our application as it provided us with the fastest scanning possibilities. And we are very happy with the quality of scans!
How Laboremus could reduce their turnaround time by more than 144x
Digitizing banking workflows in Uganda is at the core of the Laboremus Group’s work, founded in Norway and now operating far beyond Scandinavia. The company’s customer onboarding software allows digital document transmission within seconds, decreasing the processing time from 24 to 72 hours to around 3 minutes – a time-saving result of more than 99%.
Digital workflows require high-quality scans of documents such as registration forms and ID cards to bridge the gap between customers and the back offices of their banks. Scanbot provided a plethora of features for this use case with its Document Scanner SDK module.
Let’s take a look at the pain points that Laboremus could solve with mobile document scanning and transmission
Manual data entry is work- and thus cost-intense and prone to errors, leading to turnaround times of up to three days – a major inconvenience for both customers and banks. Digital alternatives to lengthy postal shipping based on taking photos of the documents often lead to blurry results which make it difficult for the clerks to deal with them efficiently.
Laboremus’s use case was especially tricky, as Ugandan banks are legally required to archive the registration documents to prove that their customers have signed off the terms and conditions. A digital archive is also required for internal audits and general document storage purposes.
Those factors slowed down the prior workflow, which consisted of the following steps:
As mentioned priorly, this process would take up to 72 hours due to the several stations the documents have to pass up.
How Scanbot was able to provide a cornerstone for Laboremus’s streamlined workflow
To maintain a high-quality repository of important client-related documents and to streamline the workflow for both parties, it was essential to provide scans in an equal format and quality.
The Scanbot Document Scanner offered the perfect functionalities to reach that goal. Image-enhancing filters, automatic cropping and rotation, and various output formats deliver high-quality results that are perfectly suitable for further processing with OCR (Text Recognition) software.
Digital document transmission became as easy as 1,2,3 with the Scanbot SDK for Laboremus and its users.
The new workflow takes up around three minutes:
By integrating the Scanbot SDK into their application, Laboremus was able to:
Decrease the turnaround time by around 99%.
Scan documents in no time with a high-quality resolution.
Easily retrieve documents from the digital archive.
Improve customer verification processes altogether.
Scanbot’s mission and vision
Originally, Scanbot wanted to scan everything: from simple barcodes to freight bills, medical certificates, and invoices – and now it can! There are endless ways this can make things easier for businesses and their customers. Our easy-to-integrate software simplifies workflows in document management, customer onboarding, sales, or HR.
Now, Scanbot applies machine learning to understand each individual document type. This opens up new usage scenarios, such as automated document workflows, and creates even more opportunities to connect and work with data in real-time.
Ready to explore synergies?
Talk to one of our solutions experts to discover how we can solve your mobile data capture requirements or simply integrate it into your own mobile app or website right now.
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