Smoothly scan and submit expense receipts for recovery
Goal
SWICA wants to provide its customers with smooth digital processes for transferring recovery documents within the mySWICA app.
Challenge
To process recovery documents, SWICA needs high-quality scanning capabilities that deliver flawless results and provide a first-class user experience. The previously used scanning feature proved unstable, causing frequent crashes and frustration among customers.
Solution
Using the Scanbot SDK, SWICA created a streamlined process for submitting recovery documents. The scanning capabilities are reliable and easy to use. The innovative functions of the Document Scanner enable insured persons to complete administrative procedures quickly.
Key Results
Smooth scanning
processes to ensure high user satisfaction
Optimal scanning results
thanks to automatic cropping, perspective correction, and image filters
Quick integration
into native and cross-platform project
SWICA – One of Switzerland’s leading providers of health and accident insurance
The SWICA healthcare organization is one of the most popular health and accident insurance providers in Switzerland. It serves both private customers and companies. It is the only Swiss healthcare organization to offer an integral service chain that covers all the needs of its policyholders: from private and occupational healthcare to general medical care and support for ill and injured patients. To this end, it successfully offers the digital services mySWICA, BENEVITA, and BENECURA.
With the Scanbot SDK, SWICA has found a partner for reliable document capture in its digital customer portal. It is an ideal and easy solution to scan and submit recovery documents online within seconds.
SWICA & Scanbot SDK – Smoothly scan and submit recovery receipts
Around 1.5 million people trust SWICA and its nearly 2,000 dedicated employees. SWICA offers its services at approximately 50 locations within Switzerland and via mobile apps.
Digital functions within the mobile apps are central to SWICA’s comprehensive offering and so are evaluated intensively. In the case of the mySWICA application, the team was faced with finding an easy-to-use, reliable solution for scanning documents that delivers flawless results – essential for fully automated processing in the backend.
Scanbot SDK supports companies with versatile document scanning features that ensure first-class quality, ease of use, and maximum data protection. In years of working with companies from various industries, our experts have gained extensive experience in the best practices and requirements of digital document transmission. Developers can integrate our components within one working week, including adapting the user interface to the corporate design.
By integrating the Scanbot Document Scanner SDK, the SWICA healthcare organization drastically reduced the time spent on administrative and back-office tasks. Customer satisfaction among mySWICA users also increased thanks to the ease of use and the smooth digital workflow.
A simpler process for capturing and transferring recovery documents
The scanning component previously used by SWICA had severe issues. Crashes, the complicated user interface, and a faulty shutter led to poor scan results, delays in the backend, and dissatisfied customers. App ratings reflected those issues. So, a switch to an intuitive, accurate scanning solution became essential.
The process before the Scanbot SDK
A customer scans the expense receipt in mySWICA, using the integrated scan function. With the previous solution, the scanner frequently crashed and faulty shutter led to poor scan results.
This receipt is then forwarded to the backend of SWICA.
Here, it is automatically processed using OCR software.
Finally, either feedback or payment to the customer is initiated.
The process with the Scanbot SDK
A customer easily scans the expense receipt in mySWICA, using the integrated scan function.
This receipt is then forwarded to the backend of SWICA.
Here, it is automatically processed using OCR software.
Finally, either feedback or payment to the customer is initiated.
Increased customer satisfaction with the Scanbot SDK
The above process for submitting recovery documents remained unchanged after the integration of the Scanbot SDK. However, policyholders now enjoy a simple, useful interface, reliable scanning, and a stable app.
Now, the sophisticated user guidance of the Scanbot Document Scanner quickly guides even less tech-savvy customers into the perfect scanning position. Fast, error-free scanning prevents user frustration. Automatic and manual triggering of the camera and editing the scanned PDFs were also crucial features for SWICA to provide customers with a seamless user experience.
Apart from customers, SWICA employees too now benefit from flawless scanning results. Backend processing is now much simpler, faster, and requires fewer manual corrections. The customizability of the Scanbot solution is equally convincing: The user interface (UI) of the document scanner was adapted to the corporate design without any problems. Thus, the mySWICA app now shines in a consistent, straightforward design.
