Satisfying the customers' needs in claims processing used to take days, sometimes even weeks, often due to missing or wrong information from hard copy documents. Until their first claims process, most customers do not reconsider their choice of insurance. However, as soon as they have to use their service for the first time, customers decide whether they want to stick to the insurer or search for a better one. This phenomenon is described as the “Moment of truth”.
One of the largest multinational insurances strives to make interactions more personal and frictionless. To do so, it takes an optimized workflow to efficiently deal with paperwork - saving time for what matters in life. As part of the interaction and first step of document process automation, Scanbot offers intuitive and individual solutions to automate scanning documents.
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