Intern (f/m/x) Customer Success Management



Starting date




To expand our Customer Success team, we are looking for an Intern (f/m/x) Customer Success Management for a period of three to six months for our location in Bonn, Germany, starting immediately.

In this position, you will gain valuable practical experience in the B2B area of Customer Success Management in direct cooperation with our sales and management team and actively contribute to the development and expansion of this area and our product portfolio.


What you will be doing:

  • Assist the Customer Success Managers in various interdisciplinary projects.
  • Actively support customers to achieve their desired results while using our solutions.
  • Help respond to customers to manage and solve outstanding questions and inquiries.
  • You will actively take part in Customer Success meetings focused on customer management and aligning our customers’ goals with our overall strategy to achieve mutually beneficial outcomes.
  • You will be engaged in projects focussing on the complete customer journey and collaborate with departments such as Marketing, Business Development and Engineering to create further value for our customers.
  • Partner with our Customer Success Managers to conduct product usage and data analysis which helps us to exceed our business goals and present them to our team and management.

What you can expect from us:

  • Responsibility from day one.
  • Potential for a student trainee or full-time position.
  • Flat hierarchies and opportunities to influence the company from the beginning.
  • An experienced and inspiring team dedicated to shipping improvements and features continuously.
  • A multitude of opportunities for professional and personal growth.
  • A “get it done” policy and fast decision-making in a motivated, diverse, and open-minded team.
  • A lived mutual feedback culture.
  • Be part of a company with sustained strong growth – and we are just getting started.
  • State-of-the-art tools and equipment (the latest MacBooks, mobile devices, screens…).
  • Beautifully renovated office with air conditioning and a huge garden.
  • Easily accessible from the whole Cologne/Bonn area by train and car.
  • An agile and flexible way of working.
  • Sweet and healthy snacks and a large selection of drinks.
  • “Come as you are” dress code.
  • Lived work-life balance.
  • And many other benefits.

What you need to succeed:

  • You are currently completing your studies (Economics, Business Administration, Management, Computer Science, Business Informatics, or similar) or have comparable experiences. Analytical and strategic thinking is easy for you.
  • You are eager to learn and motivated to contribute to the company’s success. You are characterized by your positive attitude and hands-on mentality.
  • You have an affinity for the IT world and would like to gain or expand your initial experience in the Software as a Service (SaaS) environment.
  • You are a German native speaker with excellent English skills.
  • Initial practical experience in a dynamic environment and/or B2B business is a plus.

Don’t meet every single requirement? Studies have shown that women, people of color and people with disabilities are less likely to apply to jobs unless they meet every single qualification. At Scanbot we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Apply now!

Got Questions?

Please feel free to reach out to us


Christina Rossol


I'm Christina, in charge of Recruiting here at Scanbot. I’m glad that you found your way to our career site, and I’m looking forward to your application! 🙂

If you have any questions about one of our open positions, you are very welcome to contact me.

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