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The Goal: Engaging in digitalization through Claims Process Automation
One of the largest multinational insurers strives to make interactions more personal and frictionless. To do so, it takes an optimized workflow to efficiently deal with paperwork - saving time for what matters in life. As part of the interaction and first step of document process automation, Scanbot offers intuitive and individual solutions. The Scanner SDK provides high-quality scans with upmarket document detection, guiding the user to a flawless scan. The smooth and quick implementation resulted in a significant increase in customer satisfaction and usability of the insurer’s app. Thereby, the insurance company was able to increase precision in the automation significantly. The Scanbot SDK made it possible for them to improve the digital workflows within their customer-facing mobile app. Furthermore, it introduced additional options to verify customers.