Laboremus – FinTech

Ugandan FinTech Laboremus enabled its client to provide a digital onboarding workflow for opening new bank accounts. Secure transmission of ID documents significantly reduced turnaround time while providing the perfect basis for a digital archive. Learn more now.

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Laboremus – FinTech

How the Ugandan FinTech Laboremus drastically reduced processing times with the Scanbot SDK

Laboremus – FinTech

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How the Ugandan FinTech Laboremus drastically reduced processing times with the Scanbot SDK

Company overview
Laboremus – Financial technology solutions for international clients.

Industry
Finance

Company size
‹ 50 employees

Operating system
Android

Development platform
Native

Use case
Mobile B2B service app handling the opening of bank accounts in Uganda

Goal

Laboremus wants to enable Ugandan banks to handle account openings in a faster and more efficient way. The basis for this is the digital transmission of all relevant documents to the head office via mobile app.

Challenge

To ensure smooth processing of the documents, high-quality scans are mandatory. A suitable SDK must therefore have functions that ensure easy generation of flawless scans.

Solution

The Scanbot SDK, with its cutting-edge Document Scanner SDK, provides all the functionality needed for high-quality scanning results and smooth back-end processing with Optical Character Recognition.

Key Results

Fast & accurate results

Reliable digital archive

Improved customer-verification process

Digitizing banking workflows in Uganda is at the core of the Laboremus Group's work, founded in Norway and now operating far beyond Scandinavia. The company's customer onboarding software allows digital document transmission within seconds, decreasing the processing time from 24 to 72 hours to around 3 minutes – a time-saving result of more than 99%.

Digital workflows require high-quality scans of documents such as registration forms and ID cards to bridge the gap between customers and the back offices of their banks. Scanbot provided a plethora of features for this use case with its Document Scanner SDK module.

Let’s take a look at the pain points that Laboremus could solve with mobile document scanning and transmission

Manual data entry is work- and thus cost-intense and prone to errors, leading to turnaround times of up to three days – a major inconvenience for both customers and banks. Digital alternatives to lengthy postal shipping based on taking photos of the documents often lead to blurry results which make it difficult for the clerks to deal with them efficiently.
Laboremus’s use case was especially tricky, as Ugandan banks are legally required to archive the registration documents to prove that their customers have signed off the terms and conditions. A digital archive is also required for internal audits and general document storage purposes.
Those factors slowed down the prior workflow, which consisted of the following steps:

  1. A customer has to visit the branch office. There, they fill in the account opening form, sign it, and hand in passport photos and a photocopy of their ID documents.
  2. The responsible bank clerk in the back office reviews and verifies the documents.
  3. Afterwards, they open a customer file in the core banking system and create an account for the customer.
  4. A clerk working at the local branch office then calls the customer to inform them that the account has been opened and shares its details.
  5. The documents are stamped and kept in box files.


As mentioned priorly, this process would take up to 72 hours due to the several stations the documents have to pass up.

How Scanbot was able to provide a cornerstone for Laboremus's streamlined workflow

To maintain a high-quality repository of important client-related documents and to streamline the workflow for both parties, it was essential to provide scans in an equal format and quality.
The Scanbot Document Scanner offered the perfect functionalities to reach that goal. Image-enhancing filters, automatic cropping and rotation, and various output formats deliver high-quality results that are perfectly suitable for further processing with OCR (Text Recognition) software.
Digital document transmission became as easy as 1,2,3 with the Scanbot SDK for Laboremus and its users.

The new workflow takes up around three minutes:

  1. A client launches the mobile app with the integrated scanner.
  2. Then, they can position their mobile device over the document to scan.
  3. The camera automatically captures the document and enhances it for a seamless further processing. The user also has an option to capture the image manually, as known from the camera app.
  4. The user can add as many pages as required by the bank.
  5. The images are then appended to the account opening application and stored in a digital archive as a PDF file.

Scanbot’s mission and vision

Originally, Scanbot wanted to scan everything: from simple barcodes to freight bills, medical certificates, and invoices - and now it can! There are endless ways this can make things easier for businesses and their customers. Our easy-to-integrate software simplifies workflows in document management, customer onboarding, sales, or HR.
Now, Scanbot applies machine learning to understand each individual document type. This opens up new usage scenarios, such as automated document workflows, and creates even more opportunities to connect and work with data in real-time.

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