Deutsche Telekom - MitarbeiterApp

In order to reduce document processing time and increase employee satisfaction, Deutsche Telekom needed precise scanning functions to scan receipts and doctor's notes. Learn now how the Scanbot SDK provided the perfect solution for this use case.

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Deutsche Telekom - MitarbeiterApp

Short turnaround times, high-quality results, excellent customer satisfaction

Deutsche Telekom - Telecommunication

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Short turnaround times, high-quality results, excellent customer satisfaction

Industry

International telecommunications enterprise

Company size

Around 89,000 employees inGerman locations

Availability

iOS & Android

Development platform

Native

Use case

Internal employee app for thetransmission of documents such ascertificates of incapacity for workand receipts for cash expenses

Goal

Deutsche Telekom wanted to enable its employees to digitally transfer documents such as receipts or certificates of incapacity for work within the internal employee app.

Challenge

To read information from complex documents, the app needed to integrate both mobile scanning and data extraction functionalities. In addition, automated backend processing would only work reliably on high-resolution scans. Therefore, a precise scanning tool with integrated data extraction was the perfect fit for this use case.

Solution

With the Scanbot SDK, Deutsche Telekom incorporated a versatile scanner with integrated data extraction functionality into its employee app. This enabled a fully digital document transfer workflow that drastically reduced processing time while increasing employee satisfaction and efficiency.

Key Results

Benefit one

Data extraction from complex documents, such asGerman certificates of incapacity for work

Benefit two

Automatic cropping, rotation, perspective correctionand filters to enhance image quality for optimalscanning results

Benefit three

Smooth integration into native and cross-platformprojects

“Deutsche Telekom AG employees love our MitarbeiterApp (employee app), in which we have integrated the Scanbot SDK. It is the perfect addition to our app as it speeds up and improves our processes immensely. The Document Scanner used for the cash outlay function and the Medical Certificate Scanner are particularly noteworthy. We rely heavily on this solution, and the Scanbot team has been a trusted partner since day one.”

— PATRICK KRÄMER,

Product Owner @ Deutsche Telekom

DEUTSCHE TELEKOM FACED THE FOLLOWING CHALLENGE

The nearly 90,000 employees generate vast volumes of paper documents every day that need to be sent to central administration. A key problem arose with two specific document types: The German certificate of incapacity for work (“AU” certificate) and receipts for cash expenses. These had to be physically mailed to a scanning center for digitization. As a result, processing often took several days and created an enormous workload for all employees involved.

Due to the delays inherent in the process, it was costly, extremely time-consuming, and caused employee frustration.

GOAL

INTERNAL, DIGITAL TRANSFER OF DOCUMENTS INTHE TELEKOM MITARBEITERAPP

Deutsche Telekom wanted to offer all employees a simplified workflow for submitting medical certificates and cash receipts. This required a digitization tool that is easily accessible to all employees. Simply having employees take photos of the documents with their smartphones to transmit them digitally, however, did not produce suitable scans. High scan quality is crucial for back-office employees because modern approaches, such as automatic processing of documents in the backend, demand excellent image quality.

The main goal was an entirely digital transmission of medical certificates and cashreceipts. As opposed to mailing, this only takes seconds and produces top image quality. By enabling their employees to digitize their documents themselves, Deutsche Telekom wanted to speed up processing in the back-office. This would guarantee timely reimbursement of cash expenses and spare sick employees the effort of sending their documents by post.

Accordingly, the focus was on integrating an easy-to-use scanning and data extraction function into the existing internal MitarbeiterApp. It needed to deliver high-quality results for processing and be equally compatible with both iOS andAndroid.

The Scanbot SDK was the optimal solution here. Its versatile functions for scanning and extracting data from documents deliver first-class quality, ease of use, and maximum data protection. Based on years of experience working with companies rom various industries, our team of experts has gained extensive insight into the best practices and requirements of document digitization. Developers can integrate the components within a few business days, and easily adapt the user interface to he corporate design.

DIRECT COMPARISON

DEUTSCHE TELEKOM'S DOCUMENT WORKFLOW BEFORE AND AFTER INTEGRATION OF THE SCANBOT SDK

Let's now look at the original document capture workflows to gain a more accurate understanding of Deutsche Telekom's requirements. The optimized workflow after the integration of the Scanbot SDK is given below for comparison.

TRANSFER OF CERTIFICATES OF INCAPACITY FOR WORK IN CASE OF ILLNESS

The normal process

The sick employee receives a paper medical certificate.

Now, they must print out a barcode cover sheet via a company computer.

They sent this sheet and the certificate to the scan center via mail.

Once they arrive, employees scan the documents manually. The normal process Now, they must print out a barcode cover sheet via a company computer.

The process with Scanbot

The sick employee receives a paper medical certificate.

Now, they must print out a barcode cover sheet via a company computer.

They sent this sheet and the certificate to the scan center via mail.

Once they arrive, employees scan the documents manually. The normal process Now, they must print out a barcode cover sheet via a company computer.

BENEFITS OF THE SCANBOT SDKOPTIMIZATION OF WORKFLOW THROUGH MOBILESCANNING

Sending the documents by mail was the biggest sink of time and effort in theprocess. Processing usually required several days, since just delivering thedocuments to the scan center already took at least one business day.

Thanks to smart user guidance, data extraction from German AU certificates, auto-crop, auto-rotate, and image-enhancing functionalities, the Scanbot SDK deliversflawless results perfectly suited for manual and automatic further processing. Dueto the fast digital transfer of the documents, Deutsche Telekom cut turnaround timedrastically.

By integrating the Scanbot SDK, Deutsche Telekom benefits fromthe following results:

In addition, other exciting areas of application for the Scanbot SDK in theemployee app are continuously emerging, benefiting both employees andemployers.

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